Customer Success & Account Manager

What you'll do

• Serve as the primary point of contact for assigned hotel accounts
• Build strong relationships with General Managers, Executive Housekeepers, and hotel leadership
• Lead the onboarding and implementation of new customers
• Conduct regular customer check-ins, property visits, and account reviews
• Monitor account health and identify potential issues before they become problems
• Own service concerns from initial communication through final resolution
• Coordinate across M&F departments to ensure commitments are completed
• Train customers on the M&F Customer Portal and reporting tools
• Identify opportunities to expand relationships across additional services and properties
• Support customer retention and long-term partnership growth

What we're looking for

• Hospitality experience strongly preferred — hotel operations, executive housekeeping, account management, or customer success
• Proactive communicator who reaches out before being asked
• Takes ownership of a problem instead of passing it to another department
• Able to build genuine relationships while still driving accountability and results
• Comfortable with local travel to customer properties
• Commercial laundry experience is not required — we will teach it

Schedule

Full-time, weekdays. Mornings. Local travel required.

Benefits

• Competitive pay
• Paid sick leave
• Paid training
• Direct access to senior leadership
• Advancement as the operation grows